Today's customer service falls short of expectations, with many people expressing frustration at having to explain their issues repeatedly or dealing with unintelligent chatbots. That's where AI-enhanced customer service centers come in. With Webex Contact Center, you can harness the power of AI to offer your customers and constituents rapid engagement, swift solutions, and context to their encounters— the top factors that contribute to customer satisfaction. Not only do customers receive faster agent response times, but organizations also see reduced average handling times, thanks to AI-generated summaries. Explore our latest infographic to learn more about how 85% of Webex Contact Center customers are improving customer engagement with AI features. As a Cisco technology reseller, we're on hand to help you unlock the transformative potential of AI. Contact us to get started today!
Collaboration challenges can hinder your productivity, but the right tools make all the difference. This customer story highlights how EPAM streamlined communication and enhanced collaboration using Microsoft Copilot for Microsoft 365. Read the story to see how Copilot's AI capabilities can transform your team's efficiency. Contact Pullin Cloud Technologies for personalized advice on integrating Copilot into your business. Read More...
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